cloudnova -  FAQ

We stand apart through our uncompromising approach to security and service excellence. Unlike traditional MSPs, we implement over 200 proprietary security controls in every environment, maintain Microsoft-certified experts at every support level, and offer a single comprehensive service tier because we believe excellent security shouldn’t be optional. Our security-first methodology ensures compliance with regulations like DORA, NIS2, and CSA from day one.

We specialize in serving regulated industries where security and compliance are critical. Our team has extensive experience implementing and maintaining environments that meet stringent regulatory requirements including ISO 27001, SOC II, and emerging EU regulations. We understand that different industries face unique challenges, and our solutions are designed to exceed the highest compliance standards.

We offer simple, transparent per-person pricing that includes our complete service offering. This model allows us to deliver enterprise-grade solutions to organizations of all sizes. No hidden fees, no compromise on service quality – just straightforward pricing that scales with your business.

Our managed services agreements are 24-36 months, allowing us to implement comprehensive improvements and demonstrate long-term value.
We also offer consulting services with a minimum three-day engagement for specific projects or assessments.

We provide comprehensive reporting on key metrics through weekly, monthly, and quarterly reviews. This includes SLA performance, security posture, compliance status, and system health metrics. Our transparent approach ensures you have clear visibility into service quality and continuous improvements.

Our all-in-one solution includes complete cloud infrastructure management, 24/7 expert support, comprehensive cybersecurity services, proactive maintenance, and disaster recovery. Every client receives our full suite of services, including our proprietary security controls, continuous improvement program, and compliance management.